Delivery and returns

We process orders in 24 to 48 hours. Shipping then takes from 2 to 8 days, depending on the shipping adress in Canada or United States..  
 

We offer free shipping on orders of $120 and more in both Canada and United States.

Retours

No matter what problem you may have with your purchase, the first thing to do is always write to us and let us know. We are very fun and it's always better to talk to humans.

Our return policy is 30 days after your purchase. After this time, unfortunately we can't offer you a refund or exchange .

We only accept returns on damaged items, everything must be us returned in the original packaging and condition.

Before requesting a return, write to us at info@clubterracotta.ca with an explanation and photos. It is possible that we choose you return replacement items.

To complete your return, we need a receipt or proof of purchase.

It is possible, that in certain situations, only partial refunds are granted:

• Any item that is not in its original condition, is damaged or missing parts for reasons not due to our error
• Any item returned more than 30 days after delivery

Remboursements

Once we have received and inspected your return, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method, in a number of days.