You can use the link below to update your account data if it is not accurate.
You can use the links below to download all the data we store and use for a better experience in our store.
Access to Personal Data
You can use the link below to request a report which will contain all personal information that we store for you.
Do not Sell My Personal Information to Third Party
You can submit a request to let us know that you do not agree for your personal information to be collected or sold to a third party.
Right to be Forgotten
Use this option if you want to remove your personal and other data from our store. Keep in mind that this process will delete your account, so you will no longer be able to access or use it anymore.
Do you have a physical store?
Unfortunately no, you must place your orders directly on our website.
I have a shop and I would like to sell Club terracotta boxes there, is it possible?
Yes. Write to us at email@example.com and we will be happy to send you our wholesale price lists.
I would like to propose a collaboration, is it possible?
Yes. Email us at firstname.lastname@example.org and we'll be happy to chat with you.
Should I fire my pottery in a kiln?
No, and that's the beauty of Club Terracotta sets. We wanted to make pottery accessible to everyone at home, without the need to fire the clay in a ceramic kiln.
We use self-hardening natural clay, i.e. which air dries in 24 to 48 hours, to which fibers have been added to make it more resistant. It should therefore not, and cannot, be fired in a ceramic oven or even in a conventional oven.
However, as clay does not cook, you will not be able to consume food or drink in your creations, but you will be able to make a host of other objects.
How long does clay keep?
Once your piece is sculpted, it will dry in about 24 hours. On the other hand, if it is very thick, it may take longer, see 2-3 days.
Will my pot be water resistant?
To make your creation water resistant, you will need to apply a few coats of paint and sealer, provided in the box. Allow to dry well between coats. If you are making a pot for a plant, we advise you to leave your plant in the plastic pot and take it out to water it.
Can I eat or drink in my pottery?
Since the clay does not cook, it is not food grade, so you will not be able to drink or eat in your pieces.
How long does the delivery take?
We process orders in 1-2 business days and then ship them via Canada Post, Purolator or Fedex, depending on the destination.
Livrez-vous à l'extérieur du Canada?
What happens if no one is home to receive the order?
If you do not want your order left at your doorstep, please write to let us know. We can choose the carrier accordingly and leave clear instructions to the latter.
Can I pick up my box directly at your offices?
How much is shipping?
No matter what problem you may have with your purchase, the first thing to do is always write to us and let us know. We're very cool and it's always better to talk to humans.
Our return policy is 30 days after your purchase. After this time, unfortunately we cannot offer you a refund or exchange.
We only accept returns on damaged items, everything must be returned to us in the original packaging and original state.
Before requesting a return, email us at email@example.com with an explanation and photos. We may choose to send you replacement items.
It is possible that in certain situations, only partial refunds are granted:
- Any item that is not in its original condition, is damaged or lack of parts for reasons not due to our error
- Any item returned more than 30 days after delivery
Are you ready)?
Order your pottery kit now!