Frequently asked questions

General Questions

Do you have a physical store?

Unfortunately no, you must place your orders directly on our website.

I have a shop and I would like to sell Club terracotta boxes there, is it possible?

Yes. Write to us at and we will be happy to send you our wholesale price lists.

I would like to propose a collaboration, is it possible?

Yes. Email us at and we'll be happy to chat with you.


Should I fire my pottery in a kiln?

No, and that's the beauty of Club Terracotta sets. We wanted to make pottery accessible to everyone at home, without the need to fire the clay in a ceramic kiln.

We use self-hardening natural clay, i.e. which air dries in 24 to 48 hours, to which fibers have been added to make it more resistant. It should therefore not, and cannot, be fired in a ceramic oven or even in a conventional oven.

However, as clay does not cook, you will not be able to consume food or drink in your creations, but you will be able to make a host of other objects.

How long does clay keep?

Once your piece is sculpted, it will dry in about 24 hours. On the other hand, if it is very thick, it may take longer, see 2-3 days.

Will my pot be water resistant?

To make your creation water resistant, you will need to apply a few coats of paint and sealer, provided in the box. Allow to dry well between coats. If you are making a pot for a plant, we advise you to leave your plant in the plastic pot and take it out to water it.

Can I eat or drink in my pottery?

Since the clay does not cook, it is not food grade, so you will not be able to drink or eat in your pieces.


How long does the delivery take?

We process orders in 1-2 business days and then ship them via Canada Post, Purolator or Fedex, depending on the destination.

Livrez-vous à l'extérieur du Canada?

Do you ship outside of Canada?

What happens if no one is home to receive the order?

If you do not want your order left at your doorstep, please write to let us know. We can choose the carrier accordingly and leave clear instructions to the latter.

Can I pick up my box directly at your offices?

Unfortunately not.

How much is shipping?

See our Shipping page


No matter what problem you may have with your purchase, the first thing to do is always write to us and let us know. We're very cool and it's always better to talk to humans.

Our return policy is 30 days after your purchase. After this time, unfortunately we cannot offer you a refund or exchange.

We only accept returns on damaged items, everything must be returned to us in the original packaging and original state.

Before requesting a return, email us at with an explanation and photos. We may choose to send you replacement items.

It is possible that in certain situations, only partial refunds are granted:

  • Any item that is not in its original condition, is damaged or lack of parts for reasons not due to our error
  • Any item returned more than 30 days after delivery

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Order your pottery kit now!