Delivery and returns
Delivery
Manitoba, Saskatchewan, Alberta, British Columbia - CAD $15
Nunavut, Northwest Territories and Yukon - CAD $35
United States - 18$
Returns
No matter what problem you may have with your purchase, the first thing to do is always write to us and let us know. We're very cool and it's always better to talk to humans.
Our return policy is 30 days after your purchase. After this time, unfortunately we cannot offer you a refund or exchange.
We only accept returns on damaged items, all must be returned to us in the original packaging and condition.
Before requesting a return, email us at info@clubterracotta.ca with an explanation and photos. We may choose to ship replacement items back to you.
To complete your return, we need a receipt or proof of purchase.
It is possible that in certain situations, only partial refunds are granted:
- Any item not in its original condition, damaged or missing parts for reasons not due to our error
- Any item returned more than 30 days after delivery
Refunds
Once we have received and inspected your return, we will send you an email to notify you that we have received your returned item. We also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.